Returns

Returns & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You will also need your receipt or proof of purchase.

To request a return, please contact us at info@pfactoryfakefood.com. If your return is accepted, we will provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Return Shipping Costs

If an item is defective, damaged, or if we shipped the wrong item, P FACTORY LLC will be responsible for the return shipping costs.

For returns for other reasons, the customer is responsible for return shipping costs. Original shipping charges are non-refundable unless the item is defective, damaged, or incorrect.

Damages and Issues

Please inspect your order upon delivery and contact us as soon as possible if the item is defective, damaged, or if you receive the wrong item. Please include your order number and photos of the item's condition so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including custom or personalized products. Please contact us if you have questions or concerns about a specific item.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days. Please keep in mind that your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at info@pfactoryfakefood.com.

Contact

For questions regarding returns or refunds, please contact:

P FACTORY LLC
Maine, USA
Email: info@pfactoryfakefood.com